Payment will be done within 7 days after the closing of auction.
If for any reason you cannot pay within this time frame, please contact us immediately.
An unpaid case will be opened automatically in 4 days for any unpaid items without communication.
We accept payment through Paypal for both local and international buyers.
1.All items will be shipped to buyer's ebay address. Before you pay, please make sure your address in ebay matches the address you would like us to ship to.
2.All items are ready to be dispatched within 3-4 business days (weekend and public holidays are not included) after the payment is completed.
3. Most items will simply arrive within 7-12 business days after it is dispatched.
4. Items are located at our local or HK warehouse. We will ship from our HK warehouse if our supply at local Walton warehouse is out of stock. And both are the same stock.
5.We try our best to provide you the most reliable, affordable way of shipping service. But sometimes international delivery is highly depended on the local customs and post service.
Please Note: Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to bidding or buying.
TERMS OF SALES
30 days money back, buyer pays return postage, if your item was purchased in error, it may not be too late for a refund. To see if you are eligible please check below:
1. We must be notified within 30 days of you receiving the item that you intend to return it.
2. The item must then be returned within 7 days, please contact us for return procedure first.
1.Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility. Kindly noted that no import duties for local buyers.
2.Please check with your country’s customs office to determine what these additional costs will be prior to bidding or buying. For international buyers, we are not responsible for any import taxes!
3.You are responsible to cooperate with custom clearance if required by our carrier.
Terms of sale Feedback
1.We suggest our buyers to leave their feedback after their items are received.
2. When we receive payment from a buyer, we will leave a positive feedback to the buyer on the same day.
3. Please contact us first to fix the problem before leaving a negative feedback (Negative Feedback can not solve any problem).
1. We offer a 1 months warranty on most of products (conditions apply) used for private household use from the date of shipment (1 months commercial use). If a defect arises and a valid claim is received by us, we may, at its option, repair the product or replace the product.
2. We will replace your item if it is found to be dead on Arrival (DOA) within 7 days from the date of dispatch. Any DOAs must be contact return to us within 7 days. For assistance with warranty and returns please email us first.
3. Prior to returning any item, our Customer Service Department must first issue you a Return Authorization (RMA) number. All other relevant information will be sent to you at this time. Our Store will not accept the return of any item/s without an RMA attached.
4. If an item needs to be returned for warranty after the 30-day period from the date of dispatch, postage for both ways will be at the buyer's expense.
5. We do not accept any item return by COD. The returned postage must be paid entirely by the bidder. You have to contact us before you return anything.
6. You are responsible to ensure the product is packaged securely to prevent any damage during the return of the item. Failure to do so may affect the ultimate resolution to be offered, which may include repairs, replacement items or store credit at our discretion
7. All accessories and bonus gift are not covered by warranty. E.g. Battery, earphone, cable, carry bag etc.
Naturally the warranty cover does not extend to damage caused by normal wear and tear, accidents, misuse, lack of maintenance, neglect, natural disaster, or other external causes; to damage caused by operating the equipment in a manner outside that described in the instructions. The warranty is considered void if the item has been modified, altered or tampered with by a person (or persons) not authorized by our Store to provide service (not including standard periodic maintenance).
Please contact us via eBay message. And your message will be replied within 2 business days. For any queries, please feel free to contact us, we will get back to you as quickly as possible.
Your satisfaction is our ultimate target! If you have any questions, please feel free to email our service specialists 24 Hours a Day, 7 Days a week. We will reply you ASAP. If no response within 24 Hours, please check the spam in your mail box.
We greatly appreciate your POSITIVE feedback. Please do NOT leave negative feedback without asking for help. Our aim is to provide Top Level Customer Service, so we will try our best to solve any problem you have ever met.